The number of companies that helps in getting Internet for your home
is so high that it can be confusing in selecting the best one for you. Aside
from the plans and prices that they offer, there are other features that can be
used for comparison. Read on to find out how these can help you decide the best
Internet Service Provider (ISP) for you.
There are ISPs who imposes a cap on the amount of data
a user can use in a particular period. This is important to know because once
the consumer reaches the cap, further use of the service will incur additional
charges. This wouldn’t be a problem if the internet connection is used mainly
for casual web browsing and sending e-mails, but this restriction can really
limit video streaming. This feature is a disadvantage and must be known to the
client prior to signing the contract.
and Special Features
ISPs tend to provide extras to make customers feel
that they are getting a value with their contract. Examples of these additions
are free subscriptions to music or video streaming sites, anti-virus program
subscriptions and ISP-branded email addresses.
There are also companies that provide free Wi-Fi
hotspot access if the user is within the vicinity of their public radio towers.
This would be an advantage especially if you like spending time outside with
your laptop or mobile device.
Offering discounted introductory prices is also
another way to attract potential customers. In comparing the contract price
offered by different service providers, always use the regular price instead of
the introductory price as a point of comparison.
The availability of customer support in case of
problems is another factor to consider. Reading reviews on customer service of
ISPs can be tricky because readers tend to post negative reviews more
frequently than positive ones. Some of the things consumer complain about are
long waiting time and delayed or inappropriate resolution to the problem.
There are companies on the internet such as Consumer
Reports that utilizes a survey-based feedback that provides a clearer picture
on the customer service experience of its user. Always go for the ISP that
offer support in multiple platforms such as phone, email and chat.
Aside from these points, it also advisable to talk to
your friends and relatives about their ISPs and their experience especially
when they encounter a problem. Since this can possibly involve signing a
contract, choosing an ISP should be done carefully and not done hurriedly.