So I sent them an email and complained about it. They replied:
Thank you for writing to YesAsia!
For the RMA case under XXXX, an email reply was
sent to you on May 3 informing that US$4.99 will be deducted from the refund of
RMA# XXXXX as the total order amount has fallen below US$39. We
have further explained this to you on our email dated May 26.
As you have already found from our website, this
policy applies to all unwanted item returns.
As a goodwill gesture for this time only, we have
now arranged a refund of US$4.99 by YesAsia credits. Please allow us to process
this further and you may check "My account" for the additional credits in the
Please be reminded that we will apply our unwanted
return policy for your future orders thus, we will deduct the relative shipping
fee if the order will no longer be qualified for free shipping after the
Once again, thank you very much for your continued
So it looks like complaining DOES work! I've been ordering from them since at least 2002. Looks like they want to keep me as a customer after all!
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